Shipping policy
Shipping & Delivery Policy
This Shipping Policy explains where Zale Home ships, how long orders take to be processed and delivered, what shipping costs, how tracking works, and what happens if a shipment is delayed. It forms part of our Terms of Service.
Destinations
We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.
Our Fulfillment Network
Zale Home works with fulfillment partners in the United States, China and the European Union. The warehouse that ships your order is chosen based on stock availability and your delivery address. When an item ships from outside your country it clears customs on the way, which is why some delivery windows are longer than domestic ones; we disclose this so that you can plan accordingly. Our carriers include USPS, UPS and JS Express. If your order includes items from more than one location, you may receive multiple parcels with separate tracking numbers; you are never charged extra for split shipments.
Processing Time
Once your payment is confirmed, we need 1–2 business days to verify, pack and hand your order to the carrier. This is counted in business days (Monday–Friday, excluding federal holidays), so an order placed on Friday evening starts processing on Monday. As soon as the parcel is with the carrier you receive a shipping confirmation with the tracking number.
What Shipping Costs
We offer two shipping options at checkout:
- Economy Shipping — USD 11.95, estimated delivery 10–14 business days after dispatch. Free on orders of USD 139 or more.
- Fast Shipping — USD 32.90, estimated delivery 9–11 business days after dispatch. Not eligible for free shipping.
The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.
Delivery Times
After processing, delivery takes 10–14 business days with Economy Shipping and 9–11 business days with Fast Shipping. Counting processing, a standard order arrives about 11–16 business days after purchase. These estimates are based on our actual carrier performance and are given in business days (Monday–Friday, excluding holidays); they are not guaranteed dates and can be affected by weather, customs processing, peak-season carrier volume and incorrect address details. If we learn that an order cannot ship within the promised time, we notify you as described under "Delays".
If Your Order Is Delayed
We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email info@zalehome.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
Tracking Your Order
Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at zalehome.com/apps/17TRACK. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.
Import Duties and Taxes
Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.
Address Accuracy
Please check your shipping address carefully before completing your order; we ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can correct the address until the order ships, but not afterwards. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, are refunded minus the actual shipping and return costs, or reshipped at your request once the corrected address and any reshipping fee are confirmed.
Lost or Damaged Shipments
Risk of loss passes to you on delivery, as confirmed by the carrier's tracking record. If your tracking shows no delivery scan and the estimated window has passed by more than 10 business days, contact us: we open a trace with the carrier and, if the parcel is confirmed lost, we send a replacement or issue a full refund — your choice. If a parcel is marked as delivered but you have not received it, check with household members and neighbors, then contact us within 7 days so we can investigate with the carrier. If an item arrives damaged, photograph the packaging and the item before discarding anything and contact us within 7 days; we replace or refund it at no cost to you.
Need Help With a Delivery?
Our team can help with any delivery question: info@zalehome.com · WhatsApp +1 (559) 359-0962 · +1 (559) 359-0962 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT). Please include your order number so we can look it up straight away.
This Shipping Policy was last updated on November 3, 2026 and applies to all orders placed on or after that date.