Contact information

Contact Us

Getting in touch with Zale Home is easy. Here you will find our support channels, hours, business identity and address, and how complaints are handled.

1. How to Reach Us

  • Email: info@zalehome.com — best for order questions, returns and anything that needs a written record.
  • Phone: +1 (559) 359-0962 — during support hours.
  • WhatsApp: +1 (559) 359-0962 — text us for quick questions.
  • Contact form: https://zalehome.com/pages/contact — available from the footer of every page.
  • Return form: https://zalehome.com/pages/return-form — to start a return, exchange or cancellation.
  • Mail: Zale Home, 1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States

Please include your order number in every message so we can help faster.

2. Business Information

Zale Home (zalehome.com) is operated by Cecilia Gonzales, trading as ZALE HOME, a sole proprietorship engaged in online retail of home decor. EIN: 43-2419534. Business address: 1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States. Payments are billed as ZALEHOME.COM on your statement.

3. When We Are Available

We answer Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Expect a reply within 2 business days — often sooner, and WhatsApp is the fastest way to reach a person during those hours. Automated order confirmations, shipping updates and tracking links go out around the clock.

4. If You Are Not Satisfied

If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to info@zalehome.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the California Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.

5. Accessibility

We want everyone to be able to shop with us. If you have difficulty using any part of zalehome.com because of a disability, contact us at info@zalehome.com or +1 (559) 359-0962 and we will help you complete your purchase or find the information you need, and use your feedback to improve the Site.

Last updated: November 3, 2026.