Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase from Zale Home. This policy explains how returns, exchanges, cancellations and refunds work, and what you can expect from us at each step. It forms part of our Terms of Service and applies to every order placed on zalehome.com.

90-Day Returns

Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.

Which Items Are Eligible

To be eligible for a return, an item must be:

• unused, unworn and unwashed, in the same condition in which you received it;
• in its original packaging, with all tags, labels, accessories and protective materials included;
• accompanied by proof of purchase (your order number or order confirmation email).

Items returned damaged, incomplete, or showing signs of use beyond what is needed to inspect them may be refused or refunded only in part, in proportion to the loss in value.

Exceptions

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

Cost of Returning an Item

Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.

Cancelling an Order

Changed your mind? Orders can be cancelled at no cost before the order ships. Contact us by email at info@zalehome.com, by phone at +1 (559) 359-0962 or via WhatsApp (+1 (559) 359-0962) with your order number as soon as possible. We confirm the cancellation and refund the full amount within 7 business days. If the parcel has already left our warehouse, please refuse delivery or follow the return process instead.

Size, Color and Model Exchanges

If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.

Refunds

Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact info@zalehome.com and we will send you the refund reference to take to your bank.

Return Process

To start a return:

1. Fill in our return form or email info@zalehome.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
2. Pack the item securely in its original packaging and include your order number inside the parcel.
3. Ship it to the address confirmed in your authorization. Our returns address is 1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

Damaged, Defective or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@zalehome.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.

Out-of-Stock and Unfulfilled Orders

Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.

Warranty and Legal Rights

All products sold by Zale Home are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.

Acceptance

This policy is linked in the footer of every page, on the product pages and at checkout. By placing an order on zalehome.com you confirm that you have read and agree to this Return and Refund Policy, including the return window, the conditions, who pays return shipping and how refunds are issued.

Contact Us

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT): write to info@zalehome.com, send a WhatsApp message to +1 (559) 359-0962, call +1 (559) 359-0962 or fill in the contact form. We answer within 2 business days. Postal address: Zale Home, 1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States.

This policy was last updated on November 3, 2026. We may update it from time to time; the version published at the time of your order applies to that order.