Privacy policy

Privacy Policy and Notice

Your privacy matters to us. This notice explains what personal information Zale Home collects when you use zalehome.com, why we collect it, who we share it with, how long we keep it, and how you can exercise your rights. It applies to our website, our customer support channels and our marketing communications. Last updated November 3, 2026.

1. Information We Collect

The personal information we handle falls into these groups: (1) contact and identity data such as your name, email, postal addresses and phone number; (2) transaction data — what you bought, when, and the payment method used, with card details handled entirely by Shopify Payments (powered by Stripe) and never stored by us in full; (3) correspondence, including support requests, return forms and product reviews; (4) technical data collected automatically — IP address, device and browser information, pages visited and how you interact with them, via cookies described in our Cookie Policy; and (5) your marketing choices.

2. About This Policy

The business responsible for your personal information is Cecilia Gonzales, doing business as ZALE HOME, 1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States, reachable at info@zalehome.com. Our store runs on Shopify, which hosts the Site and processes orders on our behalf. This policy applies to information collected through zalehome.com, by email, WhatsApp, phone and our contact and return forms.

3. How We Use Your Information

We use personal information to: process and deliver your orders and send order, shipping and delivery updates; provide customer support and handle returns, refunds and warranty claims; prevent fraud and protect the security of the Site and our payment provider; comply with legal obligations, including tax and consumer protection laws; improve the Site, our products and your shopping experience through analytics; and, with your consent or where permitted, send you marketing communications about our products and offers. We do not use your information for automated decisions that have legal or similarly significant effects on you.

4. Sharing Your Information

We do not sell your personal information, and we share it only as needed to run our business: with Shopify (platform hosting, checkout and order management); payment processors (Shopify Payments (powered by Stripe) and the payment methods you choose) to authorize payments and prevent fraud; shipping carriers and fulfillment partners such as USPS, UPS and JS Express located in the United States, China and the European Union, who receive your name, address and phone number to deliver your order; tracking, email and customer service tools that help us communicate with you; analytics and advertising partners (such as Google and Meta) that process usage data through cookies as described in our Cookie Policy; and authorities or advisers when required by law, to enforce our terms, or to protect rights and safety. If the business is sold or merged, customer data may be transferred to the successor under the same commitments.

5. How Long We Keep Your Information

Retention is tied to purpose: transaction data stays for 7 years (tax and warranty), support tickets for 3 years, marketing consent records until you opt out plus a suppression record so we do not contact you again, and technical logs for up to 12 months. After that, we delete or anonymize the data unless we must keep it for a legal claim or a statutory obligation.

6. Newsletter and Promotional Emails

If you subscribe to our newsletter or make a purchase, we may send you promotional emails about products, offers and news from Zale Home. Every marketing email identifies us as the sender, includes our postal address (1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States) and contains an unsubscribe link; opt-out requests are honored within 10 business days, as required by the CAN-SPAM Act, and you will continue to receive transactional emails about your orders. You can also unsubscribe by writing to info@zalehome.com.

7. How We Protect Your Information

We protect personal information with technical and organizational measures appropriate to the risk: the Site is served over HTTPS/TLS, payments are processed by PCI-DSS certified providers, access to customer data is limited to people who need it, and our platform providers maintain independent security certifications. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security; if a breach affecting your data occurs we will notify you and the relevant authorities as required by law.

8. Your Choices and Rights

Regardless of the state you live in, you can ask us to: access the personal information we hold about you; correct inaccurate information; delete your information (subject to legal retention); receive a portable copy of it; and opt out of marketing, of targeted advertising cookies (on the Cookie preferences page), and of any sale or sharing of your data (we do not sell it). We will not discriminate against you for exercising these rights. Send requests to info@zalehome.com with the subject "Privacy request"; we verify your identity using the email associated with your orders and respond within 45 days. If we decline a request, we explain why and you may appeal by replying to our response. Residents of California may also have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, Civ. Code § 1798.100 et seq., and may contact the California Attorney General if an appeal is denied. Do Not Track: our Site does not currently respond to browser Do Not Track signals, but we honor Global Privacy Control opt-out signals for targeted advertising where technically supported.

9. Children Under 13

The Site is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13, in accordance with the Children's Online Privacy Protection Act. If you believe a child has provided us with personal information, contact info@zalehome.com and we will delete it promptly.

10. Contact Us About Privacy

For any question, request or complaint about your personal information, contact Zale Home at info@zalehome.com, by phone at +1 (559) 359-0962, on WhatsApp at +1 (559) 359-0962, through the contact form, or by mail at 1088 West Morton Ave, Apt 1, Porterville, CA 93257, United States. We respond within 2 business days.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or the law. The effective date at the top is updated whenever we do, and material changes are announced on the Site or by email to customers before they take effect. Continued use of the Site after a change means you accept the updated policy.

Effective date: November 3, 2026.